Shahdol Collector directed satisfactory resolution of CM Helpline complaints

Collector Dr Kedar Singh reviewed time-limit letters in the Virat auditorium of the Collector’s office.

Collector reviewed time-limit letters in the Virat auditorium

During the review, he directed departmental officers to ensure that all CM Helpline complaints pending for up to 50 days are resolved by 30 August. He directed that L-1 officers themselves monitor CM Helpline complaints and record replies on their resolution. The Collector said responsibilities for resolving CM Helpline complaints should also be assigned to field staff, and district heads of department should monitor the status of resolution. He said that in departments with few CM Helpline complaints, the district heads should ensure 100 percent resolution. Departments whose resolution percentage in the July grading was below average had to submit replies with reasons for unresolved complaints. He also said care had to be taken that no complaint goes unattended, and that resolution of partially registered complaints should not be of poor quality. The Collector directed officials that services to be provided within time limits under the Public Service Guarantee Act had to be delivered within those limits. Similarly, he instructed officers of other departments where a Citizen’s Charter applied under the Act, and where services had to be provided within time limits, to ensure services were delivered on time. Additional Collector Sarodhan Singh, Zila Panchayat CEO Saumya Anand, Sub-Divisional Officer (Revenue) Arvind Shah, Deputy Collectors Jyoti Paraste, Bhagirathi Lahre and Antonia Ekka, and officials of various departments were present at the meeting.